FARM PRODUCE/AGRO-PRODUCTS/ITEMS AND PRICES

Yes. We are committed to offering all agro-offtakers in the agricultural sector only 100% genuine and quality commodities. We also take all necessary actions to ensure that any farmer/agro-merchant found to be selling non-genuine or quality product is immediately delisted from Farmsquare. Please contact us if you think a farm produce/agro-products/items etc. listed on our website does not meet these standards.

It is advised that you check what other customers have said about a farm produce/agro-product/item before you buy.

You can start by clicking on a category name from the category menu on the left side of the website. This shows all the agricultural farm produce/agro-products/items we have within that category. If you know what you are looking for, just type the name of the farm produce/agro-products/items or agro-brand in our search bar at the top of the page and click Search.

There are no hidden costs or charges when you order from Farmsquare. All costs are 100% visible at the end of the checkout process.

Prices on Farmsquare are not negotiable. Farmsquare has several numbers of farmers and agro-merchants who offer you the best prices and deals.

Some of our agricultural commodities are offered by different farmers and agro-merchants. This allows you to choose your preferred offer. If a product is sold by different farmers or agro merchants, you will find the alternative prices of other farmers or agro-merchants in the product page.

You can claim warranty by presenting your product and the warranty card at an authorized service center of the agr-merchant. Do not hesitate to contact our Customer Service Call Center at 0905 651 3803. Please note that warranties are covered by Farmers and agro-merchants. As a result, different agro merchants may offer different warranties for each product.

Warranty terms for products may change over time. Rest assured, you will be entitled to the terms listed on the warranty card at the time of purchase.

The warranty for your product should start from the date of order. Please contact our Customer Service Team at 0905 651 3803.

ORDER

Shopping on Farmsquare is easy! Once you have found the farm produce/agro-product/item you want to buy, just follow the steps below:

    • Click on ‘Buy Now’ to add this farm produce/agro-products/items to your cart
    • Click on ‘Cart’ in the top right corner
    • Register an account or Login into your existing account by entering your Email and password
    • Enter your shipping/billing information, ensuring your address is complete and accurate
    • Choose your preferred payment option
  • Click on ‘Confirm order’ to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us a few hours after your order placement.

We’ll send you an email once your order has been confirmed.

Please contact our Customer Service Team on ​0905 651 3803 or contact us here so we can help you to resolve the issue.

We will send you regular updates about the status of your order via emails and SMS after your order has left our warehouse and is on its way to you. You can also track its status by entering your tracking number on https://www.Farmsquare.com.ng/track/. There are no hidden costs or charges when you order from Farmsquare. All costs are 100% visible at the end of the checkout process.

We do our best to get your orders delivered by the date listed on the farm produce/agro-product/item page. You can find more information about our delivery timelines.

You can cancel your order by ​contacting our Customer Service.

We do our best to deliver on time. If in some exceptional case we are late, we will then inform you proactively. In case of doubt any question do not hesitate to ​contact our Customer Support Team ​on​ 0700 6000 000. You can also follow your order’s progress by entering the order tracking number on https://Farmsquare.ng/package/tracking.

If you are having trouble placing products in your cart, please make sure that you have made all relevant quantity and variety selections. If you still have problems, this may mean that the item you are trying to buy is sold out. Contact our Customer Service Support Team on 0905 651 3803.

A hard copy of the invoice will always be sent along with your order. If you have not received an invoice, Contact our Customer Service Support Team on 0905 651 3803 and we will send it to you.

PAYMENT

You can choose from the different payment methods available on Farmsquare. Please find below the list of available payment methods:

    • Bank Teller

You can find details of these payment methods at the final step of checkout.

You can choose from the different payment methods available on Farmsquare. Please find below the list of available payment methods:

    • Bank Teller

You can find details of these payment methods at the final step of checkout.

At the end of the checkout choose Credit / Debit Card as your preferred payment option and follow the steps after confirming your purchase. Make sure that your bank activated your Credit/Debit Card for online payments. Please note that Farmsquare provides the utmost security on your payments.

There are no hidden charges when you make a purchase on Farmsquare. The order amount is inclusive of all taxes, shipping and delivery fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you. The order amount will be mentioned on the parcel and the invoice.

Note: For International Payment via Credit/Debit card you may be charged a cross border fee by your issuing bank as our payment processor is based outside Nigeria. For information on the exact charges please contact your issuing bank.

Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customer’s details are completely secure. Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it is not authorized by the owner of the card.

If you experience trouble completing payment through debit/credit card, first thing to do is to make sure that your card is activated for online payments and that you have enough funds/limit to complete the transaction. Your bank can help you verify these details.

Some cards issued outside Nigeria are also not supported on Farmsquare and may be declined. Remember that you can complete your order through other available mode of payment.

Sorry, we only accept one payment method per order.

Sorry, we don’t offer payment in installments at this moment.

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the Verified by VISA” and Mastercard SecurePoDe” services.

3D secure password is an additional one-time password, that you will be asked to enter on the payments page. This password is known only to you, and is sent to you via email or text. This ensures that only you can use your card for online purchases.

When paying with Debit / Credit card on Farmsquare, we will ask you for your 16-digit Card number and expiry date and CVV (Card Verification Value)/Security PoDe. Please note that Farmsquare doesn’t save your card information (unless you specify) or CVV information and you will be asked to enter it each time you purchase on Farmsquare.

Pay on Delivery option is currently disabled for Farmsquare at the moment, as all farm produce/agro-products/items requires prepayment before processing.

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